PARTNER CASE STUDY – RelyITS
FROM INTEGRATION PROJECTS TO RECURRING REVENUE.
RelyITS isn’t your typical IT consultancy.
They help customers untangle complex system
landscapes and make digital operations flow.
But in a market where every service risks being swallowed by the cloud, they saw a challenge – and an opportunity.
PARTNER: RelyITS AB (www.relyits.se)
INDUSTRY: IT Consulting
GHOST PARTNER SCOPE:
Managed IT services |Licensing |Automation|
Integration delivery
OUTCOME IN SHORT:
-
+146% total revenue growth in just two years (2021–2023)
-
30%+ of that growth came from Ghost-powered business
-
Two new recurring revenue streams: licensing and managed IT services
THE CHALLENGE:
Growth was still tied to project hours
RelyITS had the expertise, the customer relationships and a growing demand for integration services.
But like many consultancies, much of the business still depended on project delivery. More growth meant more projects, more implementation work and, eventually, more hours.
At the same time, customers wanted faster delivery and more flexibility in where their systems and data could run. Building every solution around a single cloud provider solved one problem while potentially creating another.
RelyITS wanted a model that could scale without increasing the delivery workload at the same pace — and without limiting the customer’s technology choices.
Because “just add more consultant hours” is technically a growth strategy. Just not a particularly scalable one.
THE SOLUTION
Turning integration expertise into reusable infrastrukture
In 2021, RelyITS partnered with Ghost Labs to approach integration differently.
Instead of treating every new customer requirement as another standalone integration project, RelyITS began using Ghost Nodes as reusable integration infrastructure underneath its services.
Integration patterns, automation and technical capabilities could be reused across deliveries, while execution could run across on-premises, cloud and distributed environments according to each customer’s requirements.
Less rebuilding the same foundation. More using it for something useful.
That gave RelyITS something important on both sides of the business: faster, more repeatable delivery for the consultancy — and greater architectural freedom for the customer.
Ghost Nodes provides:
- Distributed integration infrastructure across cloud and on-premises environments
- Reusable integration and automation capabilities
- Freedom from dependency on a single cloud or deployment model
- A platform and commercial model that supports recurring services
RelyITS brings:
- Deep customer and domain knowledge
- Solution design and implementation expertise
- Managed services and ongoing support
- The customer relationships that turn technology into working solutions
At the time, the conversation was mainly about cloud independence. Today, the same architectural choice has become increasingly relevant for another reason: digital sovereignty.
Customers increasingly want control over where integrations run, where data is processed and which technology providers they depend on. Ghost Nodes allows RelyITS to support those requirements without forcing customers to abandon cloud services altogether.
Cloud where it makes sense. Something else where it doesn’t. Architecture really can be that undramatic.
THE RESULT
From project-driven growth to a scalable service model
The partnership did not replace RelyITS’ consulting business. It gave them more ways to build on it.
Turns out, reusing the foundation is faster than rebuilding it every time.
Licensing, automation and managed IT services created recurring revenue alongside traditional project delivery, while reusable integration capabilities made new solutions easier to deliver.
Between 2021 and 2023, RelyITS increased its total revenue from SEK 14.4 million to SEK 35.4 million — a 146% increase.
More than 30% of that growth came from Ghost-powered business, including licensing, automation and managed IT services.
What started as a technology partnership had become a new part of the business model.
Margins strengthened. Value multiplied. Client trust deepened.
Today, every client gets what RelyITS gained themselves – more flow, more freedom, and more margin.
- +146% total revenue growth between 2021 and 2023
- 30%+ of that growth from Ghost-powered business
- Two new recurring revenue streams: licensing and managed IT services
- 3× faster integration delivery
- Greater customer freedom across cloud and on-premises environments
- Less dependency on a single technology provider
RelyITS – turnover 2019-2023
It just stopped having to do all the work.
PARTNERSHIP
One partner.
One example.
RelyITS built recurring revenue around Ghost Nodes.
Other partnerships can look different.
See what a Ghost Partnership could look like for you.
Not convinced yet?
Have a look at some of our other case studies.
