CASE STUDY –
SODEXO HJÄLPMEDEL-SERVICE
SODEXO HJÄLPMEDEL-SERVICE
How Sodexo turned complexity into clarity – and built a fully data-driven service backbone
Sodexo Hjälpmedelsservice makes everyday life work for thousands of people in Sweden. By providing and adapting technical aids for mobility, cognition, and communication, they empower users to live independent, self-sufficient lives.
CLIENT: Sodexo Hjälpmedelservice
INDUSTRY: Healthcare and Medical Equipment Services
IMPLEMENTED PRODUCTS/SERVICES:
Digital Asset Lifecycle Management (DALM)
|3T-methodology |
OUTCOME IN SHORT:
-
−30 % shorter lead times for refurbishments
-
+25 % productivity per employee
THE CHALLENGE:
Systems everywhere, insights nowhere
Behind the scenes, Sodexo faced a challenge: a patchwork of systems, slow refurbishment flows, and a growing demand for digital transparency. They knew they had to change – not in small steps, but with a complete shift in how data and processes worked together.
In 2021, Sodexo set out to rethink how they handled returns, refurbishments, and repairs. The pain points were clear:
- Fragmented data spread across multiple systems
- Outdated stock balances and limited decision support
- Costly, slow refurbishment and service routines
- Rising expectations for digital access and speed
- New MDR directives requiring better supplier data
As one project leader put it:
“We had the data, but not the language to make it work together. That stopped us from acting data-driven.”
THE SOLUTION
One digital backbone, built for the future
Instead of ripping out legacy systems, Sodexo chose a smarter path: connecting them. Together with Ghost Labs and integration partner RelyITS, they built a data-driven hub powered by Ghost Nodes.
Ghost Nodes became the backbone – a scalable integration layer that linked Sodexo’s systems, unlocked supplier data, and enabled automation. With the 3T methodology (Team, Theme, Technology), Sodexo’s own employees drove the transformation, supported by the right tech and expertise.
This wasn’t just about new tools. It was about giving Sodexo full control of their data – and the ability to follow every product, every step of the way.
As one operations manager summed it up:
“Ghost Nodes has given us control over our data – for real. We can now follow every product’s journey, make faster decisions, and work smarter.”
THE RESULT
From friction to flow
The impact was immediate – both for Sodexo’s operations and their customers.
- −30 % shorter lead times for refurbishments
- +25 % productivity per employee
- Faster onboarding of new customers (from months to weeks)
- Fewer customer deviations and higher delivery precision
- Lower costs through reduced internal friction
- More reuse of aids, driving both environmental and financial gains
Fewer delays. Faster service. Happier customers. And a team that could finally spend time on what matters.
NEXT STEP
From Digital to intelligent
With a solid foundation in place, Sodexo is now looking ahead.
The next chapter is about automation and AI – assistants that support administration and agentize workflows.
Sodexo has moved from fragmented information to a seamless, data-driven process. And are now building further – with both technology and people at the center.
